• Complimentary Concierge Service available for guests; please contact the team prior to arrival. Services available (with advance notice) include arrangements for airport transfers, ski lift tickets, ski lessons, ski gear rental, non-ski activities, food packages, car hire, and in-accommodation catering.

• Upon check-in, there will be complimentary tea, coffee, milk, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, washing powder, tissues and cleaning products.

• Complimentary in-resort transfers between the Hirafu Welcome Center and accommodation upon guests’ arrival and departure.

• NISADE | The Luxe Nomad requires guests to provide their arrival and departure information (bus company and number, number of passengers and estimated arrival/departure time) 14 days prior to check-in date. If details are provided less than 14 days before the arrival date, transfers will not be available.

• Breakfast is included for the studio apartments (up to the standard number of guests) for the winter season (01 Dec-31 March).

Check-in: 3 PM

• Copies of passports and credit card details for the security deposit are required at check-in.  

Check-out: 10 AM

• All luggage and personal belongings must be removed from rooms by the check-out time.

• No late check-out is permitted during Peak Season.

• In case of an early departure before reception hours of 7 am, guests must check-out at reception the evening prior to their departure day. Room keys may be left on the kitchen bench and the front door of the unit closed. 

• Early check-in/late check-out requests will be subject to availability on arrival/departure to the property. Luggage storage is available at the property. 

• Extra person (6 years old and above) counts toward maximum occupancy allowed for each unit.

• A child 5 years old and below can stay for free in existing bedding.

• Extra bedding for infants (5 years old and below) is a baby cot/futon and high chair at JPY 5,000 per child per stay.

• Extra person (6 years old and above) fee of JPY 8,000 per person per night is applicable when occupants exceed the standard occupancy for the respective unit. An extra futon will be arranged in the living room and not in the bedrooms due to limited space.

• In the situation that an extra guest stays for only part of the nights booked, the extra person fee still applies for the total nights of the group stay.

• No extra bed is allowed in the Superior Studio units.

• Maximum 1 extra person allowed in the Deluxe Studio, Penthouse Studio, 2-Bedroom Suite and 2-Bedroom Suite with Tatami Room. Maximum 2 extra persons allowed in all other units.

• Bedding may be flexible in the accommodation, but it varies from bedroom to bedroom.

• NISADE x The Luxe Nomad requires guests to confirm their preferred bedding configuration (if applicable) 14 days prior to check-in. If no configuration is provided, bedding will be set as Twin beds. Last-minute bedding changes shall be subject to a surcharge.

• Where bedding configuration is not supplied within the required time frame or is incorrect on check-in and needs to be changed, an amendment fee of JPY 5,000 per bedroom will be charged.

• Service Clean: every second day of your stay, which includes towel change, bed making and garbage removal.

• Mid Stay Clean: Service Clean including full linen change and vacuuming of apartment for guests staying 5 nights or more.

• Extra cleaning is available on request at an additional charge; advanced booking is required at least 2 weeks prior to arrival date. Please contact our Concierge team for more details.

• Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred.

• No smoking is allowed in the property (includes balcony areas). Guests who smoke will be liable to pay a fine (JPY 100,000 for Studio to 4-Bedroom units and JPY 500,000 for Penthouse units), and additional damage charges may apply to compensate later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property.

• No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation.

• Parking is very limited where availability is on a first come first served basis and cannot be guaranteed during the winter season. Guests should submit requests in advance.